Personal Data Protection

Introduction
This policy belongs to BDS Markets (hereafter “the Company”) and sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects the user data and information will also be detailed within this policy. The Company is incorporated in the Republic of Mauritius. The Company is regulated by Financial Services Commission (FSC) with License Number License No. C116016172.

The website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This Policy applies to existing, former or prospective clients as well as to any visitors on the Company’s website(s). BDS Markets does its utmost to ensure that the privacy, confidentiality and security of its clients are preserved both throughout their interactions with the company and afterwards, to the fullest extent achievable by the company.

Use of cookies

What are cookies?
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

What do we use cookies for?
We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards.
We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features. If you log into the website, application or a course as a registered user, your session cookie will also contain your user ID so that we can check which services you are allowed to access.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

The Company does not link the information that it stores in cookies to any personally identifiable information you submit while on our website(s). If you reject cookies, you may still use the Company’s website(s), but you will not be able to use your trading account and submit your application form. These tools for gathering Client’s information are employed for the purpose of ensuring the Client’s own security and all data collected by the Company is shared only with individuals within the Company, who are involved with the verification of customer account information for the express purpose of ensuring the customer’s confidentiality and security. Some of the Company’s business partners and/or affiliates use cookies on the Company’s website(s). The Company has no access to, or control over these cookies.

Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.

Personal information
Whilst using our website, software applications or services, you may be required to provide personal information (name, address, email, account details, etc.). We will use this information to administer our website, applications, client databases and marketing material. We will ensure that all personal information supplied is held securely. Further, by providing telephone, fax and email details, you consent to BDS Markets contacting you using that method. You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact us at [email protected]. Client information which the Company holds is to be treated by the Company as confidential and will not be used for any purpose other than in connection with the provision, administration and improvement of the Services, for research and statistical purposes and for marketing purposes (if the Client’s consent is obtained where (s)he is a natural person). Information already in the public domain, or already possessed by the Company without a duty of confidentiality will not be regarded as confidential.

Information collection and use

How do we collect information?
The Company collects information in two possible ways:

When you directly give it to us (“Directly Provided Data”)
When you sign up for our site, to use our services or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing registration forms. All this information requires a direct action by you at that time in order for us to receive it.

When you give us permission to obtain from other accounts (“User Authorised Data”)
Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or third parties.

How long do we keep your data for?
The Company will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide the Services to you, or for as long as is necessary to provide support-related reporting and trend analysis only.

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.

How we protect your personal data?
We will not transfer your personal data without your consent. We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorized alteration or destruction. Please note however that where you are transmitting information to us over the internet this can never be guaranteed to be 100% secure. For any payments which we take from you online we will use a recognised online secure payment system. We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.

You have the right to have your data erased and for processing to cease in the following circumstances:

Where the personal data is no longer necessary in relation to the purpose for which it was originally collected and / or processed

Where consent is withdrawn

Where the individual objects to processing and there is no overriding legitimate interest for continuing the processing

The personal data was unlawfully processed or otherwise breached data protection laws

To comply with a legal obligation

You have the right to receive confirmation that your data is being processed and to have access to your personal data and supplementary information which means the information which should be provided in a privacy notice.

You have the right to data portability and provide you with your data, so you can reuse it for your own purpose or across different services. The data should be provided in a commonly used machine- readable format and to be send to another controller if requested.

Registration forms
The Company will not sell or rent your personally identifiable information, gathered as a result of filling out the site registration form, to anyone.

Review Usage
Clients' feedback is pivotal to our commitment to professional excellence. Therefore, we may request you to provide your feedback on any of our services or products you have received through reputable online customer review websites. Your feedback may be shared for promotional and marketing purposes.

Choosing how we use your data
We understand that you trust us with your personal information, and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

You can verify the details you have submitted to The Company by contacting our customer services team [email protected]. Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.

You can also contact us by the same method to change, correct, or delete your personal information controlled by The Company regarding your profile at any time. Please note though that, if you have shared any information with others through social media channels, that information may remain visible, even if your account is deleted.

You are also free to close your account through our account settings. If you do so, your account will be deactivated. However, we may retain archived copies of your information as required by law or for legitimate business purposes (including to help address fraud and spam).

You can always feel free to update us on your details at any point by contacting our customer services team [email protected]

You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any emails from us. Please note that a user will only stop receiving emails by the next day as the process of unsubscribing takes about 24h.

You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us at [email protected]

Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes. You are advised to check our website bdswiss.com regularly for any amendments.

Contact us
Any comments, questions or suggestions about this privacy policy or our handling of your personal data should be emailed to [email protected]
Alternatively, you can contact us at our global HQ using the following postal address or telephone numbers:

Data Protection Officer
Post: Data Protection Officer
BDSwiss Holding Ltd
Apostolou Andrea Street 11,
Hyper Tower, 5th Floor, 4007
Mesa Yeitonia, Limassol,
Cyprus
Email: [email protected]
Tel: +357 25053940

Complaints
In case you want to make or to discuss a complaint, please contact us using the details provided above. All complaints will be treated in a confidential manner. If you are unsatisfied with the handling of your data, or about any complaint that you have made to the Company about handling of your data, you are entitled to escalate your complaint to a supervisory authority.

Introduction
BDSwiss Holding Ltd (hereafter “the Company”, “We”, “Us”) take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. By providing us with your personal information and using our services, you are accepting and consenting to the practices described in this policy. It also explains your rights in relation to your personal information and how to contact us or the supervisory authority in the event you have a complaint.
We collect, use and process certain personal information about you. When we do so we are subject to the EU General Data Protection Regulation 2016/679 (hereafter “GDPR”) and we are responsible as ‘Controller’ of that personal information for the purposes of the Regulation as well as Cyprus Law providing for the protection of natural persons with regard to the processing of personal data and for the free movement of such data 125(I)/2018 (hereafter “Law 125(I)/2018”).

Definitions
It would be helpful to start by explaining some key terms used in this policy:

Our Data Protection Officer's (“DPO”) Contact Information [email protected]

Personal information Any information relating to an identified or identifiable individual.

Special categories of personal information Personal information revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership;
Genetic and biometric data;
Data concerning health, sex life or sexual orientation.

Information we collect about you
We will collect and process the following data about you:

Information you give us: This is information about you that you give us by filling our client forms/agreements, or by corresponding with us by phone, e-mail, in person or otherwise. It includes information you provide when you choose to use our services and/or become an affiliate to our company, participate in any company event and when you send any information to us under any capacity. The information you give us may include your name, address, e-mail address and phone number, financial information etc. When you visit our website(s) we collect information about your visit, including the full Uniform Resource Locators (URL).

Information we collect/receive from other sources: This is information we receive about you if you use any of the websites we operate or the services we provide and/or from other affiliates and/or professionals. We are working closely with third parties (including, for example, business partners, brokers, payment service providers, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

How we use your data
We use the information we collect about you in the following ways:

To carry out our obligations arising from any agreements and/or contracts between you and us and to provide you with the information, products and services that you request from us;

For our legitimate interests or those of a third party, for example, to prevent and detect fraud/unauthorized access to our systems that can be damaging to us and you and/or to be as efficient as we can so we can deliver the best service to you at the best price and/or conducting credit reference checks via external credit reference agencies to ensure our customers are likely to be able to pay for our products and services;

To comply with our legal and regulatory obligations, for example, conducting checks to identify our customers and verify their identity as required by “The Prevention and Suppression of Money Laundering and Terrorist Financing Law Of 2007” and CYSEC;

To provide you with information about other services we offer that are similar to those that you have already used or enquired about;

To notify you about changes to our services.

Clients' feedback is pivotal to our commitment to professional excellence. Therefore, we may request you to provide your feedback on any of our services or products you have received through reputable online customer review websites. Your feedback may be shared for promotional and marketing purposes

Disclosure of your information
You agree that we have the right to share your information with:

Any member of our group and its subsidiaries, as defined under the Cyprus Companies’ Law.

Selected third parties we use to help deliver our products and/or services to you including: Business partners, brokers, vendors, insurers, payment service providers for the performance of any contract we enter into with them or you;

Analytics and search engine providers that assist us in the improvement and optimization of our site, Credit reference agencies and/or banking and financial institutions and/or auditors for, among others, the purpose of assessing your credit score (where this is a condition of us entering into a contract with you).

Law enforcement agencies and regulatory bodies such as CYSEC and/or the Police for the purposes of complying with local and international regulations against money-laundering, fraud and the general prevention of crime and illegal activities

We will disclose your personal information to third parties:

In the event that this is necessary for the delivery of our products and/or services to you;

If BDSwiss Holding Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;

If we are under a duty to disclose or share your personal data to comply with any legal and/or regulatory obligation, or to enforce or apply our terms of use and other agreements, or to protect the rights, property, or safety of BDSwiss Holding Ltd, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection, anti-money laundering and credit risk reduction.

We only allow the third parties we work with to process your personal information if we are satisfied they take appropriate technical and organizational measures to protect your personal information. We also impose contractual obligations on our selected third parties to ensure they can only use your personal information to provide services to us and to you.

Where we store your personal data
All information you provide to us is stored on secure servers. Where we may have given you (or where you have chosen) a password which enables you to access certain parts of our site and/or use any other of our services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Duration your personal information will be kept
We will keep your personal information while you have an account with us or while we are providing services and/or products to you or while we are in a contractual relationship with you. Thereafter, we will keep your personal information for as long as is necessary:

to respond to any questions, complaints or claims made by you or on your behalf;

to show that we treated you fairly;

to keep records required by law, regulations and regulatory authorities.

We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information. When it is no longer necessary to retain your personal information, we will delete or anonymize it.

Transferring your personal information outside the EEA
It is sometimes necessary for us to share and/or store your personal information outside the EEA, for example:

with any member of our group and/or subsidiaries located outside the EU;

with your and our service providers located outside the EEA;

These transfers are subject to special rules under GDPR, as non-EEA countries do not have the same data protection laws as Cyprus and other Member States of the EEA. We will, however, ensure that those transfers comply with the GDPR and that all of your personal information will be secure.
Unless the individual has specifically consented to the transfer, we will only transfer personal data outside the EEA where:

we transfer the data to a country or international organization which the EU Commission has decided ensures an adequate level of protection for your personal data;

the transfer of your personal data is subject to adequate safeguards, which may include binding corporate rules, data processing agreements or standard data protection clauses adopted by the EU Commission; or

one of the derogations in the GDPR to transfer personal data outside the EEA applies.

If you would like further information please contact our DPO.

Your rights
You have the following rights, which you can exercise:

Access The right to be provided with a copy of your personal information.

Rectification The right to require us to correct any mistakes in your personal information.

To be forgotten The right to require us to delete your personal information—in certain situations.

Restriction of processing The right to require us to restrict processing of your personal information— in certain circumstances, for example, if you contest the accuracy of the data.

Data portability The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations.

To object The right to object: at any time to your personal information being processed for direct marketing (including profiling); in certain other situations to our continued processing of your personal information, for example, processing carried out for the purpose of our legitimate interests.

Not to be subject to automated individual decision- making The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.

Moreover, if the data subject has provided his/her consent to any of the processing of his/her personal data, he/she has the right to withdraw his/her consent to that processing at any time, where relevant. He/she must contact the DPO if he/she wishes to do so.
We aim to comply with requests of data subjects as quickly as possible and will ensure that we comply with legislation, unless exceptions apply. In such cases, the reasons for any delay will be explained in writing to the data subject making the request.
In processing a request, the identity of the data subject needs to be verified before information will be released. No personal data will be disclosed to a third party without the written consent of the data subject.
We reserve the right to refuse repeated/vexatious requests.
For further information on each of those rights, including the circumstances in which they apply, please contact our DPO.

Keeping your personal information secure
We have appropriate technical and organizational security measures to prevent personal information from being accidentally lost, used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breaches. We will notify you and the relevant supervisory authority of a suspected data security breach when we are legally required to do so.

How to complain
We hope that we and our DPO can resolve any concern or complain you may have about our use of your information.
The GDPR also gives you the right to lodge a complaint with a supervisory authority. The supervisory authority in Cyprus is the Data Protection Commissioner who may be contacted by email at [email protected] or by telephone at +357 22818456.

Changes to this privacy policy
This privacy policy was last updated on 19/04/2022.
We are constantly reviewing how we process and protect data. Therefore, changes to our privacy policy may occur at any time. We will endeavor to publish any changes. You are advised to check our website www.bdswiss.com regularly for any amendments.

How to contact us
Please contact our DPO by post, email or telephone if you have any questions about this privacy policy or the information we hold about you.

Our DPO’s contact details:
Post: Data Protection Officer
BDSwiss Holding Ltd
Apostolou Andrea Street 11,
Hyper Tower, 5th Floor, 4007
Mesa Yeitonia, Limassol,
Cyprus
Email: [email protected]
Tel: +357 25053940